The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
Privacy Policy
Last Updated: April 29, 2025
At LilaGlowJewelry, we are dedicated to safeguarding your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you shop with us on Etsy, in compliance with applicable laws, including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant regulations.
1. Information We Collect
We collect personal information you provide when you place an order or interact with our shop, including:
Name, shipping address, and billing address
Email address and phone number
Payment information (processed securely via Etsy’s payment systems)
Details provided for customizable or personalized products, such as engravings, measurements (e.g., ring sizes), or other custom preferences
Information shared in messages, reviews, or custom order requests
Optional information, such as preferences for marketing communications
2. How We Use Your Information
We use your information to:
Process, fulfill, and ship your orders, including creating and delivering personalized jewelry
Communicate with you about your purchase, custom orders, or inquiries
Provide customer support and respond to your requests
Improve our shop’s offerings and user experience
Send marketing communications (only with your consent, where required)
Comply with legal obligations, such as tax or customs requirements
3. Legal Basis for Processing (GDPR)
For customers in the EU/EEA, we process your data based on the following legal grounds:
Contractual Necessity: To fulfill your order, including crafting and delivering personalized products.
Consent: For marketing communications or optional data collection.
Legal Obligation: To comply with tax, customs, or other regulations.
Legitimate Interests: To improve our services or respond to inquiries.
4. Sharing Your Information
We do not sell your personal information. We may share your data with:
Etsy, to process payments, fulfill orders, and provide platform services (see Etsy’s Privacy Policy at https://www.etsy.com/legal/privacy/ for details)
Shipping providers, to deliver your orders
Third-party service providers (e.g., email or analytics tools), who are bound by confidentiality agreements
Legal authorities, when required by law or to protect our rights
5. International Data Transfers
As we sell internationally, your data may be transferred to countries outside your region (e.g., to the USA, where Etsy’s servers are located). We rely on Etsy’s safeguards and standard contractual clauses to ensure your data is protected during such transfers.
6. Data Security
We take reasonable steps to protect your information, including secure storage and restricted access. Data provided for personalized products, such as engravings or measurements, is used solely for order fulfillment and stored securely. However, no online platform can guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights:
Access, correct, or delete your personal data
Restrict or object to certain data processing
Request data portability
Opt out of marketing communications
For California residents (CCPA): Request disclosure of data collection or opt out of data sales (we do not sell data)
To exercise these rights, please contact us at lilaglowjewelry@gmail.com. We will respond within the legally required timeframe (e.g., 30 days for GDPR, 45 days for CCPA).
8. Cookies and Tracking
Our shop uses Etsy’s tools, which may use cookies or similar technologies to enhance your shopping experience and analyze shop performance. You can manage cookie preferences through your browser settings or Etsy’s privacy settings.
9. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy (e.g., to process your order, comply with tax laws, or respond to inquiries). For example, we keep order-related data, including details for personalized products, for 7 years to meet tax obligations.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact us at lilaglowjewelry@gmail.com. For EU/EEA customers, you may also lodge a complaint with your local data protection authority.
11. Updates to This Policy
We may update this policy to reflect changes in our practices or legal requirements. Any updates will be posted here, and significant changes will be communicated as required by law.
Yes, we offer custom and personalized jewelry options! These pieces are handcrafted to your specifications and typically take 1-3 business days to produce. Please contact us via Etsy messages to discuss your ideas and details.
Sizing varies by product, but we typically offer adjustable options for chain lengths to ensure a perfect fit. Specific sizing details, such as chain lengths or ring sizes, are provided in each product’s description. Please review these details before ordering.
To keep your jewelry looking its best, avoid exposure to water, perfumes, or chemicals. Store it in a dry place, preferably in its original packaging. Detailed care instructions specific to each piece are included in the product description and with your purchase.
All orders are beautifully packaged in a standard jewelry box, perfect for gifting or personal use. For a special touch, we offer customizable gift boxes for an additional fee. Please select this option at checkout or contact us for details.
At this time, LilaGlowJewelry does not offer wholesale pricing or bulk orders. We focus on providing high-quality, handcrafted jewelry for individual customers. Please check our shop for available products or contact us for special requests.
We accept payments through Etsy’s secure platform, including credit cards, PayPal, Apple Pay, and more. All transactions are protected, and your personal information is never shared. Shop with confidence!
Once your order ships, you’ll receive a tracking number via email or in your Etsy account. You can use this to track your package. If you have any issues, please contact us through Etsy messages.
LilaGlowJewelry offers unique, handcrafted jewelry designed with love and care. We use high-quality materials to create pieces that make you shine. Thank you for supporting our small business!